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Check the status of your Data Rescue plan.

First, just two quick questions:

Invalid serial number (SN). Please check and try again.

Helpful Links

Rescue Data Recovery claim process

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Check the status of your plan
Use a Lookup tool at the top of the page to check that your drive is still in the Rescue service period.
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Submit request for data recovery
Our team will process your request to determine if your device qualifies for Data Recovery Services.
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Shipment label
If your request is approved, a shipment label will be sent to your email.
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Ship us your device for data recovery
*Check below for country and region-specific shipping information.
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Track your recovery status
Use an Online Case tracker to check your recovery status.
Data is successfully recovered
After the data is successfully recovered, it will be stored in an encrypted format on an external storage device.

Country/Region specific information:

● Philippines customers are required to follow the regulatory requirement by Optical Media Board (OMB). It is a regulatory requirement implemented by the Philippines customs which is applicable for all optical media such as storage (hard drive) shipped to or shipped from the Philippines.

● South Korea customers are required to setup and pay for shipping to Seagate authorised partner in South Korea, DataCube Corp.

Data Cube Corp
#416, 40, Gwanggyojungang-ro
248beon-gil, Yeongtong-gu,
Suwon-si, Gyeonggi-do,
Republic of Korea 16512

● Taxes, Duties, Shipping and Other Fees: Where applicable, you will be responsible for shipping fees, be named as the importer of record and will be solely responsible for import fees, taxes and other associated costs that may be incurred.

Data Recovery Services FAQ

Data recovery is the process of salvaging data from corrupted or damaged storage media devices, such as HDDs, SSDs, or flash drives. This corruption could stem from physical damage to the hardware itself or logical damage to the internal filing system. In all scenarios, the objective is the same—copy all files stored within the damaged device to a new, accessible device or restore the original device to working order.

The estimated turn-around time is typically 30 business days from the time your media is received at our lab.

The actual turn-around time may vary due to severity of the damage, local regulations, parts backlogs, shipping delays, etc. If the recovery attempt is successful, you’ll receive your recovered data on an encrypted storage device. 

Rescue Data Recovery Services come with your purchase of any of the following Seagate drives.

External Drives

  • Ultra Touch
  • One Touch
  • Expansion
  • Backup Plus
  • Photo Drive

Game Drives

  • Game Drive for Xbox
  • FireCuda Gaming Dock
  • FireCuda Gaming SSD

Internal Drives

  • Iron Wolf
  • Iron Wolf Pro
  • SkyHawk
  • SkyHawk AI
  • FireCuda

We’ll return your data on an encrypted storage device.

We'll destroy your drive in a secure and environmentally friendly manner or return it via mail upon request.

Follow the status of your case through email updates or online through My Data Recovery Tracker.

If your plan has expired, you can visit our preferred partner for discounted data rescue services. Check our Partner

If your product never had Rescue Data Recovery plan, you can visit our preferred partner for discounted data rescue services. Check our Partner

Our Rescue Data recovery Lookup tool will recognize Seagate and LaCie serial numbers only.

If you can't find what you are looking for, please chat with one of our agents via Chat widget or visit our Contact Us page for contact information.

  1. *Data Deals effective for 24 hours only (Tuesdays 5:00 AM to Wednesdays 4:59 AM Pacific & Thursdays 5:00 AM to Friday 4:59 AM Pacific).