Verify Warranty and Submit Return

Thank you for your co-operation.

A replacement for your defective hard drive is possible if:

a. The hard drive is still under warranty. Visit this site: (http://support.seagate.com/customer/warranty_validation.jsp).

b. The hard drive has not failed Authorised Distributors Seagate's Visual Mechanical Inspection (VMI)  criteria or drive has shown evidence of being opened or tampered with.

Go to (http://support.seagate.com/customer/warranty_validation.jsp).

a. First check if your hard drive is still under warranty (http://support.seagate.com/customer/warranty_validation.jsp).

b. If you purchased the hard drive from an authorised Seagate distributor/reseller, you will see the warranty period and the name of the authorised distributor

c. You should check the authorised distributor list. http://www.seagate.com/support/warranty/ch-hk-distys.pdf

d. If you purchased your PC/laptop from an OEM, you may return the PC/laptop to the OEM for replacement of the hard drive.

e. If you are unable to verify your warranty or if you purchased your hard drive outside Mainland China / Hong Kong, please contact Seagate Support:

For Mainland China: 800 810 9668

For Hong Kong: 800 90 0474

For Macau: 800 90 0474 (Hong Kong)

a. It is more cost effective to send the hard drive to a local place than overseas.

b. You can expect faster and better service.

c. Shipping delays are minimised.

a. Check with your place of purchase

b. Check the sticker on your hard drive for the name of your Authorised Distributor, then contact them for the nearest service centre: http://www.seagate.com/support/warranty/ch-hk-distys.pdf

c. Check Seagate warranty-checker page to identify your Authorised Distributor

Contact Seagate Support:

For Mainland China: 800 810 9668

For Hong Kong: 800 90 0474

For Macau: 800 90 0474 (Hong Kong)

a. If the hard drive meets the warranty requirements (for example: in warranty, no physical damage, no missing labels, etc), the authorised distributor/reseller will accept the hard drive.

b. If the reseller or Seagate Authorised Distributor refuses to accept your hard drive, please contact Seagate Support via email at discsupport@seagate.com with the Serial Number of the hard drive and Model Number.

You may also contact Seagate Support by phone:

For Mainland China: 800 810 9668

For Hong Kong: 800 90 0474

For Macau: 800 90 0474 (Hong Kong)

a. First check if your hard drive is still under warranty (http://support.seagate.com/customer/warranty_validation.jsp).

b. Go to your place of purchase for warranty service

c. Or, check the list of Authorised Distributors. http://www.seagate.com/support/warranty/ch-hk-distys.pdf

a. A more streamlined process will help ensure that end users receive efficient service

b.Hard drive replacement will be more efficient without your incurring expensive delivery charges

a. The turnround time for hard drive replacement may be faster if the distributor/reseller has stock available on-hand

b. You will not incur expensive overseas delivery charges

Seagate only provides replacements based on the capacity of your defective hard drive. If you would like an upgrade, please contact your point of purchase for this service.

Please see the following PDF file containing examples of drives that have failed Seagate’s Visual Mechanical Inspection (VMI) criteria.

The following “Limited Consumer Warranty Information” describes Seagate’s standard limited warranty. For complete warranty information, consumers should review the warranty materials included with their product. Warranty coverage may differ depending on region.

What Do Our Warranties Usually Cover? Our limited warranties cover defects in material or workmanship in new Seagate or Maxtor products. Only consumers purchasing Seagate or Maxtor products from authorised Seagate retailers or resellers may obtain coverage under our limited warranties. Please see the limited consumer warranty that accompanied your product for the specific warranty terms that apply to your product.

How Long Does the Coverage Last? Our warranty periods are 1 year, 2 years, 3 years or 5 years from the documented date of purchase, depending on the type of product and where it was purchased.

What Does Our Warranty Not Cover? Our warranties do not cover any problem that is caused by (a) commercial use; accident; abuse; neglect; shock; electrostatic discharge; heat or humidity beyond product specifications; improper installation, operation, maintenance or modification; or (b) any misuse contrary to the instructions in the user manual; or (c) lost passwords; or (d) malfunctions caused by other equipment. Our limited warranties are void if a product is returned with removed, damaged or tampered labels, or any alterations (including removal of any component or the external cover). Our warranties do not cover data loss – back up the contents of your drive to a separate storage medium on a regular basis. Also, consequential damages; incidental damages; and costs related to data recovery, removal and installation are not recoverable under our warranties.

a. Seagate is committed to providing a best-in-class customer experience. From time to time Seagate modifies and enhances its processes or policies in order to provide a best-in-class customer experience.

The current change is only an enhancement to streamline the return policy, offering benefits and services to customers.

a. You will only receive warranty replacement when the hard drive is received at the correct location.

b. Hard drives from Mainland China, Hong Kong and Macau that arrive at other Seagate locations cannot be processed. If you send your drive to an incorrect location, Seagate may not be able to return your drive or provide you with a replacement.