Warranty Void Checklist

The information provided in this document applies to Seagate and LaCie product and to Samsung drives. To download this document, please use print option (Ctrl-P) and save as pdf.

Criteria that will be accepted

  1. Packaging
  2. External Drives
  3. PCBA Connector/Pins
  4. Baseplates
  5. Top Cover

Criteria that will not be accepted

  1. Failure to meet packaging requirements
  2. Remorse or unopened packaging
  3. Non-Seagate/Non-Samsung/Non LaCie drive returns
  4. Tampered/Counterfeit drives, e.g. Fake or modified labels
  5. Mismatch Top Cover SN vs Baseplate SN
  6. Burnt/Missing Pins
  7. Burnt proximity to power connector (1 ")/Missing PCBA Components
  8. Severely Burnt PCBA
  9. PCBA with Broken Connector
  10. Screw Thread Worn Out
  11. Missing Top Cover Screws

   

     

Number Criteria Criteria that will BE accepted
1 Packaging
  • Packaging is properly done in accordance with Seagate guidelines
  • Reseller and Distributors MUST use ESD bag, Seashell and proper packaging
  • For more proper Packing & Shipping Instructions, please visit here
2 External Drives
  • USB connector pushed inside the housing / casing
    • USB Port pushed Inward
  • Light and superficial scratches, minor dents
    • Light and superficial scratches
    • External drive with slight dented corner.
    • Slight opening.
3 PCBA Connector /Pins
  • Cracked and portion is missing Bent pins
    • Cracked or broken portion on the corner of SATA connector.
    • Cracked or broken portion of SATA connector.
    • Sample of bent SATA pins.
4 Baseplate
    • Scratches (light scratches from normal mounting)

                 
5 Top Cover
  • Markings on the Top Cover Label not affecting the Serial Number/ Model / Part Number
    • Light scratches that cannot be felt with finger
    •  Multiple light scratches
  • Marking on the metal cover than can be removed with ESD safe gum eraser

    Note: Non-permanent markings can be erased by using an ESD safe gum eraser

  • Sticker can be easily removed from label
  • Minor dent or ding
  • Slight Dents
Minor tear at the edges acceptable

 

Number Criteria Criteria that will NOT be accepted
1 Failure to meet packaging requirements
  • No ESD bag or Seashell, wrong packaging box
  • Drive packaging without proper protection
2 Remorse or unopened packaging
  • Unopened Boxes
  • Seals still intact
3 Non-Seagate /Non-LaCie drive returns
  • Non-Seagate/Non-LaCie drive returns
  • Non-Seagate/Non-LaCie drive returns
4 Tampered/Counterfeit drives
  • The printing has disintegrated
5 Missing Top Cover Label, PCBA/Baseplate SN
  • Missing Top Cover Label
  • Missing PCBA Label
  • Missing Baseplate SN Label
6 Burnt/Missing Pins
  • Burnt Pins
  • Missing Pins
7 Burnt proximity to power connector (1 ")/Missing PCBA Components
  • Burnt component proximity to power connector (1 ")
  • Missing PCBA Components
8 Severely Burnt PCBA
  • Severely Burned PCBA
9 PCBA with Broken Connector
  • PCBA with Broken Connector
10 Screw Thread Worn Out
  • Screw Thread Worn Out
11 Missing Top Cover Screws
  • Missing Top Cover Screws

 

Disclaimer: This information is a general guideline only; the final decision will be made at Seagate's discretion based on the visual and mechanical inspection.