OneDrive FAQ

200GB OneDrive Cloud Storage redemption process

1. Locate the correct 'Start_Here' icon on your drive​​​​​
2. Register your Seagate product
3. Select the OneDrive promotional offer after registration​
4. Complete Microsoft 4-step process to redeem the offer

Microsoft 4-step process

1. Sign-in to OneDrive

• If you do not have an account then sign-up for OneDrive.
• Business accounts will not work, personal only.

2. Download OneDrive desktop client.

• Apple users will download from App Store.
• Windows users download from the link available during process.

3. Upload a file to your OneDrive account

• Don’t upload the file into a folder.  You must upload the file to the root of the account for the process to detect the new file was added.
• If there are too many files saved to the root of your OneDrive account (not saved in a folder), it might prevent OneDrive from detecting a file has been recently added. You can move those files into a folder to complete the process and move them back after the process is complete.

4. Create a file in your OneDrive account

• Don’t save file inside of a folder.

5. Get Bonus Storage

• If bonus storage doesn’t show up immediately, log out, then back into OneDrive
• Refresh the page
• Check ‘Get more storage’ to see if the ‘Seagate Bonus’ shows there

FAQ’s
Can I redeem multiple offers?

• No.  Limit 1 offer redemption per person, account, and device.

Does it work with both Mac and Windows?

• Yes     

When does the offer expire?

• Offer must be redeemed by June 30, 2017

When does the 200GB expire?

• The 200GB will expire 2 years from the date the offer was redeemed.
• Data will be read only after expiration.
• Upload feature will not be available after expiration.

Is there a file size limitation for uploading to OneDrive?

• There is currently a 10GB file size limitation.