Black Friday deals are here! Get epic deals on storage and free shipping with no minimum purchase. Shop now | Terms & conditions
Find the perfect storage for your loved ones with our holiday gift guide! Shop now
New Data Deals are here! Three exclusive discounts, every Tuesday and Thursday, for 24 hours* only. Shop now | Keep me notified
Open
This article is for informational purposes only and no longer being updated by Seagate.

Why am I asked to authenticate (provide Username/Password) when I click on the BlackArmor Discovery's View Drive Details button?

BlackArmor Discovery for Windows may request authentication if View Drive Details is selected. This article explains.


BlackArmor Discovery for Windows – Authentication may be asked for if View Drive Details is selected.

This is a random behavior and seen on multiple operating systems. If this issue occurs, users will not be able to map a Share with any other user. To resolve this issue - either:

  1. Reboot your PC, or
  2. Access the Windows Command Prompt and use the Net Use command to delete the affected drive mapping.

Additional Information:

Click here for more information on the Net Use command.

  1. **Promotion terms and conditions available at 

    https://www.seagate.com/legal/sales-and-promotion/holiday-free-shipping/

  2. *Data Deals effective for 24 hours only (Tuesdays 5:00 AM to Wednesdays 4:59 AM Pacific & Thursdays 5:00 AM to Friday 4:59 AM Pacific).