Service Level Requirements for Lyve Cloud Services ONLY

1. "Lyve Cloud Services" means the Services directly related to computer software applications, tools, application programming interfaces, and connectors provided by Seagate as its data storage online platform as a service offering, together with the programs, portals, tools, software, networks and equipment that Seagate uses to make such platform available to its customers for processing, hosting, computation, collection, recording, organization, structuring, storage, adaptation, alteration, retrieval, consultation, use, transmission, dissemination, or otherwise making available, alignment, combination, restriction, erasure, or destruction of Stored Data.
2. Monthly Update. At the end of each month, Seagate shall calculate the month’s Monthly Uptime.
3. Monthly Uptime Requirements. At the end of each month, Seagate shall calculate the Services Credits as a percentage of the total fees owed by Company for the applicable Services affected for the respective Monthly Uptime as set out below.

"Monthly Uptime" means 100% - Error Rate%, as applicable for each of the Services.

"Error Rate%" means the quotient where the numerator ‘Company’s number of errors returned by the applicable Services’ is divided by the denominator ‘Company’s number of requests for the applicable request type’.

"Services Credits" means, as to a particular month in which Seagate provides the Services within the applicable Monthly Uptime range, the monthly credit amount for such Services that is calculated as the Services Credits percentage for such Monthly Uptime range multiplied by the fees for such Services (as set out in the Order) for such month. By way of example, if the Lyve Cloud Services Monthly Uptime in Month X is 96% and the Lyve Cloud Services fees for Month X are $10,000, then Seagate shall invoice Company $10,000 * 75% = $7,500.