Network Attached Storage and Surveillance Drives

"Network Attached Storage" and “Surveillance Storage” Offerings and supporting online services (“Web Services”)may collect drive performance information (“Drive Health”) and general, statistical information about data stored and shared for the purposes of improving the performance of our drives.

Our "Network Attached Storage" feature enables you to share files from your Seagate storage device over the Internet with people you authorize. Authorized users are granted access only to those files you specifically designate. Although the "Network Attached Storage" feature is designed to allow you to designate who can access your files, Seagate cannot guarantee or warrant that others will not be able to access your files.

You connect with our servers during sign-in. After you have successfully signed in, you can view and download files that you have enabled for web access or that have been shared with you by others.

We give you the option of creating password-protected folders and files on your storage device. Except as stated below, your files are stored only on your storage device, not on our servers. However, keep in mind that any files or pictures you share using the storage device can be saved and forwarded by the people with whom you share them.

We may store the file directory of your storage device on our servers. You use this directory to navigate and select the files you want to view or download when you are away from your storage device. When you download a file from the Web Service, you are pulling the file directly from your storage device, not from our servers. We may also store some directory names (but not file names) in our secure data center in order to provide persistent share information and descriptions to your recipients. The storage device service automatically times out signed-in users after a period of inactivity.

If we suspect that your account has been compromised or is being used suspiciously, we may deactivate the account. Notify us immediately by sending an e-mail to webmaster@seagate.com if you think your account has been compromised. If you believe your account has been erroneously deactivated, please visit http://support2.seagate.com/.

Drive Health data is separately protected by 128-bit SSL encryption prior to its transmission. All other data transmissions between your storage device and your authorized web users are protected by 128-bit SSL encryption. Our service hardware is housed in an access-controlled data center where each access is logged. Only authorized employees with a need for access are granted access.