Warranty Void Checklist

The information provided in this document applies to Seagate and LaCie product and to Samsung drives. To download this document, please use print option (Ctrl-P) and save as pdf.

Criteria that will be accepted

Packaging
External Drives
PCBA Connector / Pins
Baseplates
Top Cover

Criteria that will not be accepted

Failure to meet packaging requirements
Remorse or unopened packaging
Non-Seagate / Non-Samsung / Non LaCie drive returns
Tampered / Counterfeit drives, e.g. Fake or modified labels
Mismatch Top Cover SN vs Baseplate SN
Burnt / Missing Pins
Burnt proximity to power connector (1 ") / Missing PCBA Components
Severely Burnt PCBA
PCBA with Broken Connector
Screw Thread Worn Out
Missing Top Cover Screws

Number	Criteria	Criteria that will BE accepted
1	Packaging	Packaging is properly done in accordance with Seagate guidelines Reseller and Distributors MUST use ESD bag, Seashell and proper packaging For more proper Packing & Shipping Instructions, please visit here
2	External Drives	USB connector pushed inside the housing / casing USB Port pushed Inward Light and superficial scratches, minor dents Light and superficial scratches External drive with slight dented corner. Slight opening.
3	PCBA Connector /Pins	Cracked and portion is missing Bent pins Cracked or broken portion on the corner of SATA connector. Cracked or broken portion of SATA connector. Sample of bent SATA pins.
4	Baseplate	Scratches (light scratches from normal mounting)
5	Top Cover	Markings on the Top Cover Label not affecting the Serial Number/ Model / Part Number Light scratches that cannot be felt with finger Multiple light scratches Marking on the metal cover than can be removed with ESD safe gum eraser Note: Non-permanent markings can be erased by using a ESD safe gum eraser Sticker can be easily removed from label Minor dent or ding Slight Dents Minor tear at the edges acceptable

Number	Criteria	Criteria that will NOT be accepted
1	Failure to meet packaging requirements	No ESD bag or Seashell, wrong packaging box Drive packaging without proper protection
2	Remorse or unopened packaging	Unopened Boxes Seals still intact
3	Non-Seagate /Non-LaCie drive returns	Non-Seagate/Non-LaCie drive returns Non-Seagate/Non-LaCie drive returns
4	Tampered / Counterfeit drives	The printing has disintegrated
5	Missing Top Cover Label, PCBA / Baseplate SN	Missing Top Cover Label Missing PCBA Label Missing Baseplate SN Label
6	Burnt / Missing Pins	Burnt Pins Missing Pins
7	Burnt proximity to power connector (1 ") / Missing PCBA Components	Burnt component proximity to power connector (1 ") Missing PCBA Components
8	Severely Burnt PCBA	Severely Burned PCBA
9	PCBA with Broken Connector	PCBA with Broken Connector
10	Screw Thread Worn Out	Screw Thread Worn Out
11	Missing Top Cover Screws	Missing Top Cover Screws

Disclaimer: This information is a general guideline only; the final decision will be made at Seagate's discretion based on the visual and mechanical inspection.

Products

Knowledge Base

Support Downloads

Articles

suggested searches

Sign Up for Email and Text Alerts

Read the Article

Read the Article

Read the Article

Read the Article

Warranty Void Checklist

Criteria that will be accepted

Criteria that will not be accepted