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The owner creates one of the following types of accounts for herself and users:
For further information regarding Seagate Access, see the Seagate Access and Personal Cloud Setup.
Account type | Access | Change password |
---|---|---|
Local access only | The owner enters their password to connect to their private folder on the home network. | Log into the Personal Cloud and go to Device Manager > Users. |
Seagate Access account (local and remote access) | The owner enters the password to connect to their private folder on the home network, or to remotely log in to the Personal Cloud using a web browser. | To keep passwords consistent between your Personal Cloud and Seagate Access, click on the Down Arrow icon next to Hello [your username] and select Manage passwords. A pop-up window opens allowing you to change local and remote passwords. It's recommended that you change both at the same time to keep things simple. |
The user or the owner can change a user’s password.
Account type | Access | Change password |
---|---|---|
Local access only | The user enters their password to connect to their private folder on the home network. | Log into the Personal Cloud and go to Device Manager > Users. |
Seagate Access account (local and remote access) | The user enters their password to connect to their private folder on the home network, or to remotely log in to the Personal Cloud using a web browser. | To keep passwords consistent between your Personal Cloud and Seagate Access, click on the Down Arrow icon next to Hello [your username] and select Manage passwords. A pop-up window opens allowing you to change local and remote passwords. It's recommended that you change both at the same time to keep things simple. |
Remote access account only | The user enters their password to connect to their private share remotely using a web browser. | Log into the Personal Cloud on the home network and go to Device Manager > Users. |
When first creating an account, the password is synchronized between the Personal Cloud and Seagate Access. To keep passwords consistent between the Personal Cloud and Seagate Access, update the password on the Personal Cloud on the home network as instructed below.
The owner or admin of the Personal Cloud can change their own password, as well as another user's local password.
Note: The owner cannot change the remote access password of a user's remote access account. That user will need to change their own remote access password.
Owner changing their own password
Owner changing a local user's password
Note: The user will now need to use this new password for accessing the Personal Cloud locally.
The sign-in page for your Personal Cloud includes the option to reset a forgotten password. Resetting the password on the sign-in page only updates the password on your Personal Cloud. It does not update the password for your Seagate Access account. Therefore, your password will not be synchronized between your Personal Cloud and Seagate Access. Review the options below to learn how to manage a forgotten password.
If you cannot recall your password, you have the option to reset it in two applications to maintain consistency: