Appendix
Statistics of transfer
In the Lyve Cloud Object Storage reseller page, you can display statistics of the buckets in a customer account, inlcuding:
- Storage and transfer rates
- Total used space (GB)
- Number of objects stored
- Egress and ingress traffic (aggregated by day)
This can provide insight into when customers are using the most bandwidth.
The admin can choose the date interval to display and export the data to a .CSV file for processing using third-party programs.
- To view the statistics for the entire reseller account, select Stats in the top navigation bar.
- To view the statistics for a customer account, go to the Customer page and scroll down past the account details.
Information on how to obtain the same data in a programmatic way is available in the API documentation.
Support
For further support:
Troubleshooting
The following are some troubleshooting tips for common issues.
- If you are unable to connect to the web portal with the password reset URL provided with your credentials, select the Forgot Password button on the console page and enter your email address to receive a new reset URL. If an email is not delivered to your inbox, make sure it wasn't forwarded to your junk folder. If needed, you can contact Lyve Support at support.lyvecloud@seagate.com to request a new reset URL. Note that each password reset URL has a time limit.
- If you have obtained a new password reset URL and are still unable to connect to the web GUI, make note of the error you are receiving.
| Invalid Account, Email address or Password |
Check that this matches the credentials you were sent. The account name is not the same as the email address. |
| Your IP address (xxx.xxx.xxx.xxx) is not allowed. Make sure you are connected to the correct network and try again. |
Check that your IP address was correctly submitted for whitelisting. To view your IP address, open a browser and navigate to https://whatsmyip.com/. |